NALU

Nalu retreats reserves the rights to cancel any session at their discretion. This will occur with a minimum of 2 hours notice unless it is due to circumstances beyond their control. If Nalu retreats cancels your session it will not be forfeited, your session will be re scheduled.

1. Package Types
   We offer single purchase 3-pack, 5-pack, and 10-pack surf lessons packages.
2. Non-Refundable
   – No refunds are available for any reason for purchased packs of 3, 5, or 10 sessions.

3. Transfer
   – Sessions may be transferred to another person; however, the transfer process and all associated financial arrangements must be handled externally and are not the responsibility of Nalu Retreats.
   – Nalu Retreats requires 10 days’ notice prior to confirming the transfer of sessions. The new participant must be approved by Nalu Retreats, and the approval will depend on the individual’s surfing ability. Nalu Retreats reserves the right to reject the proposed transfer if the person does not meet the required surfing ability criteria.
   

4. Validity
   Packages must be used within 5 months from the date of purchase.
5. URBNSURF Session Cancellation Policy

   All bookings for URBNSURF sessions are subject to a 6-day cancellation policy. This requirement is due to the cancellation policy enforced by the third-party provider, URBNSURF.
   – If you are unable to attend your session and wish to cancel, you must do so at least 6 days prior to your scheduled session. 
   – Cancellations made within the 6-day window will result in the forfeiture of your session, and no refunds or rescheduling will be provided.

6. Beach Session Cancellation Policy
   For beach sessions, we require a minimum of 2 days ‘ notice for cancellations. For example, if your session is scheduled for a Friday, you must cancel by Wednesday morning at 6 AM.

   – Failure to provide the required notice will result in the forfeiture of your session, and no refunds or rescheduling will be provided.

7. Booking Changes by Nalu
   Nalu Retreats reserves the right to change or cancel a booking at any time.
8. Liability
   Nalu Retreats is not liable for any injury, death, or accident that occurs during surf lessons. We are also not responsible for any damage to surfboards during lessons.
9. Health & Safety
   Clients must inform surf coaches of any illness, injury, disease, or pregnancy before participating in lessons.
10. Weather Conditions
    Lessons will be canceled in cases of extreme, severe, or dangerous weather conditions.
11. No Shows
    A $25 fee will be charged for no-shows.
12. Late Arrivals
    If a client is late to a lesson, no additional time will be added. Clients who are 20 minutes or more late will be considered a no-show and charged a $20 fee.

By purchasing and participating in our surf lessons packages, you agree to these terms and conditions.